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Programs and Services

Outsourcing I/T Services
HR Implications

Whenever there is change in the workplace, people are impacted. Introducing outsourcing into an organization creates anxiety for all I/T staff as well as users of I/T services. Retaining staff throughout an outsourcing selection and transition process is critical to the long term services delivery and relationship between vendor and company. Logenii offers services to ensure that the human resources are addressed throughout an outsourcing effort, both in contracts and transition between employers.

Logenii's I/T Outsource Assessment, Vendor Selection and Transition Approach:

diagram

Prepare requirements (RFP) for overall people treatment and criteria covering I/T HR considerations for vendor selection.
Provide objectivity, information and experience in the development of specific contract terms and conditions.
Develop and implement the transition plan for staff impacted by the outsourcing initiative directly. Provide all individuals with change transition tools to sustain productivity and motivational levels before contract signing.
Develop and implement an overall strategy and plan for effective communication of events, decisions and decision-making information associated with the outsourcing initiative.
Guide the I/T leadership in the structure and development of an HR model for the retained organization. This model establishes the new competencies, relationships, compensation and HR practices.

Case Studies:

Case:
The business needs a variable cost approach to I/T services while leveraging I/T for business value.
Service:
Functioned as I/T HR advisor on vendor selection and contractual terms to outsource selected services of a global I/T organization involving the transition of 3100 employees to CSC and Andersen Consulting. 95% of the targeted I/T organization transitioned to the vendors.

Case:
Growing I/T demands required this CIO to make a decision to either build a corporate data center or outsource the services to an external provider. A study recommended outsourcing the services to sustain technology renewal and future expansion.
Service:
Led the HR and communications efforts in a $150MM outsourcing contract to IBM. Achieved transition of 85% of the staff to the outsourcer. Communications and change management efforts resulted in a highly motivated and productive team that transitioned over 100 computers between facilities without service disruption one month earlier than scheduled.

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Logenii LLC
2938 Monterey Avenue South, Minneapolis, MN 55416-5813
Telephone: 952/925-4146 Facsimile: 775/898-9423
E-mail: glbarker@logenii.com